Terms & Conditions
Effective Date: July 24, 2025
These Terms and Conditions ("Terms") govern your use of the Nuva Nutrition website and services. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully.
1. Acceptance of Terms
By accessing and using the Nuva Nutrition website (https://www.thenuva.com/), you agree to be bound by these Terms and all applicable laws and regulations. Your continued use of this website signifies your understanding and acceptance of these Terms of Use. If you do not accept the Terms, please do not access or use the website. All content on this site is protected by relevant copyright and trademark laws and may not be used without proper authorization.
2. Changes to Terms
Nuva Nutrition reserves the right to modify these Terms at any time without prior notification. Your continued use of the website after any such changes constitutes your acceptance of the new Terms. We may update these Terms from time to time, and by continuing to use the website after changes are made, you agree to the revised Terms. It is your responsibility to check this page periodically for any updates.
3. Services Offered
Nuva Nutrition is an e-commerce platform specializing in the sale and delivery of ozone washed fresh fruits and vegetables. Our services include online ordering, payment processing, and home delivery of produce.
4. User Accounts
To place orders on the Nuva Nutrition website, you may be required to register and create an account. You are solely responsible for safeguarding your account credentials and for any actions taken under your account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
5. Pricing and Payments
All prices for products listed on the Nuva Nutrition website are in Indian Rupees and are inclusive of all applicable taxes unless otherwise stated. Prices are subject to change without notice. The price charged for a product will be the price effective at the time of your order. We offer multiple payment options, as listed on our website for your convenience. All transactions are securely processed.
6. Delivery of Products
Nuva Nutrition aims to deliver products in a timely and efficient manner. Delivery services are available only in select geographies within India, as determined by Nuva Nutrition. We will make our best efforts to fulfill all orders accurately and on time. However, we are not liable for delays or non-delivery due to factors beyond our control, including but not limited to weather conditions, strikes, or incorrect delivery information provided by the customer. If you believe that the products you ordered are not in good condition, or if the packaging is tampered with or damaged, please refuse to take delivery of the package. In case you find an issue with the product after accepting delivery, you may seek recourse as per our Refund and Shipping Policy.
7. Content Rights & Usage Policy
Intellectual Property Rights All content on the Nuva Nutrition website, including text, graphics, logos, images, and software, is the property of Nuva Nutrition or its content suppliers and is protected by Indian and international copyright laws. Any commercial use of this website’s content - including copying, reproducing, or reselling - is strictly prohibited without prior written permission from Nuva Nutrition.
8. User Conduct
User Conduct You agree to use the Nuva Nutrition website for lawful purposes only and to comply with all applicable laws and regulations. The website must not be used for any of the following purposes:
• Participate in any actions that violate applicable laws or are not permitted by these Terms.
• Distribute or introduce any malicious software, harmful code, or other content intended to damage or disrupt systems.
• Engage in any behavior that targets or mistreats individuals or groups based on personal attributes such as gender, sexual orientation, religion, ethnicity, race, age, nationality, or disability, including any form of harassment, intimidation, or discriminatory conduct.
• Submit false or misleading information.
• Collect or track the personal information of others.
• Do not attempt to bypass or interfere with any security measures implemented on the website.
9. Disclaimer of Warranties
Limitation of Liability Nuva Nutrition does not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We make no representations or warranties regarding the accuracy, reliability, or outcomes resulting from the use of our service. Your use of this service is entirely at your own discretion and risk. Unless explicitly stated otherwise in writing, all products and services provided through this platform are made available on an 'as is' and 'as available' basis, without any express or implied warranties. This includes, but is not limited to, implied warranties of merchantability, fitness for a specific purpose, quality, durability, title, and non-infringement. Nuva Nutrition, along with its affiliates, officers, directors, employees, agents, contractors, interns, suppliers, service providers, and licensors, shall not be held responsible for any form of loss or damage. This includes direct or indirect damages, incidental or consequential losses, punitive damages, or any other related claims—such as loss of profits, data, savings, revenue, or replacement costs—that may arise from the use of, or inability to use, the service or any product purchased through it, regardless of the legal basis of the claim.
This also applies to any related claims, such as errors or omissions in content, or any loss or damage resulting from the use of content, products, or services made available through the site - even if we were advised such damages could occur.
10. Indemnification
You agree to take full responsibility for your actions and to protect Nuva Nutrition, along with its affiliates, employees, directors, agents, and partners, from any claims, liabilities, or damages arising out of your use of the website or violation of these Terms, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
11. Governing Law
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.
12. If you have any questions about these Terms and Conditions, please contact us via the contact information provided on our website.
Contact Us
Have a question or concern? Reach out to us via:
📧 Email: support@thenuva.com
📱 WhatsApp / Call: +91-92277 25359
📍 Address: 4th floor, Pancham Icon, Vasna Rd, beside D Mart Mall, Kalyan Nagar, Diwalipura, Vadodara, Gujarat 390007
